Return, Refund, Exchange & Cancellation Policy

Effective Date: August 10, 2026

At Saaj Fragrances, we carefully inspect and pack every order before dispatch. Due to the personal and hygienic nature of our solid perfumes, we follow a strict return, refund, exchange, and cancellation policy.

1. Returns & Exchanges

Conditions for Return/Exchange

Hygiene & Safety:
Due to the intimate and personal nature of solid perfumes, we do not accept returns or exchanges based on fragrance preference, dislike of a fragrance, or a change of mind.

Valid Grounds:
Returns or exchanges are strictly accepted only if you receive a damaged, defective, or incorrect product.

Original Condition:
The product must remain unused, unaltered, and completely unopened. It must be returned in its original packaging, including:

• Amber glass jar

• Unbroken seals

• Artisan wooden keepsake box

• Original packaging materials

Any product that has been opened, used, altered, or tampered with will not be eligible for return or exchange.

Proof of Purchase:
A valid receipt or proof of purchase is required, along with clear unboxing photographs or a video demonstrating the damage, defect, or incorrect product.

Time Periods

Reporting:
You must notify our customer care team and initiate a return/exchange request within 48 hours of the delivery timestamp.

Dispatching Return:
Once your request is approved by our team, the product must be shipped back to our Jodhpur facility within 5 business days.

Customers are responsible for securely packaging the product to prevent damage during return transit.

2. Refunds

Conditions for Refund

Refunds are issued only for items that have been successfully returned and have passed our quality and hygiene inspection.

If a returned item shows any signs of use, opening, alteration, or tampering, the refund request will be rejected and the item may be sent back to the customer.

Original shipping and handling charges are non-refundable.

Refund Time Period

Processing:
Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

Crediting:
Approved refunds will be processed and credited to your original method of payment within 5–7 business days, depending on your bank, payment gateway, or card issuer.

3. Exchanges

If you receive a damaged, defective, or incorrect product and your request meets our return/exchange conditions, we may offer a replacement or exchange, subject to product availability.

The replacement will be processed after the returned product is received and successfully inspected.

If the requested replacement is unavailable, we may offer an appropriate alternative or refund, as applicable.

4. Order Cancellations

We understand that you may occasionally need to change your plans.

Conditions for Cancellation

Orders can be cancelled only before the order has been processed and dispatched from our facility.

Once an order has been handed over to our shipping partner and is in transit, it cannot be cancelled.

Cancellation Request Window

Cancellation requests must be submitted within 12 hours of placing the order to ensure that the order has not yet entered our dispatch queue.

To request a cancellation, please contact us as soon as possible using the details below.

5. Contact Us

For return, refund, exchange, or cancellation requests, please contact:

Saaj Fragrances
Jodhpur, Rajasthan, India
Phone: +91 93528 35099
Email: saajfragrances@gmail.com
Website: https://saajfragrances.com/

Please include your order number, proof of purchase, and relevant photographs/videos when contacting us regarding a return, exchange, or refund.

Last Updated: August 10, 2026