Privacy Policy

Effective Date: August 10, 2026

Welcome to Saaj Fragrances. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase through our website.

Website: https://saajfragrances.com/
Business Name: Saaj Fragrances
Location: Jodhpur, Rajasthan, India
Phone: +91 93528 35099
Email: saajfragrances@gmail.com

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Saaj Fragrances, we may collect certain information.

A. Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login information

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting customer support

  • Any other information you voluntarily provide to us

B. Payment Information

When you make a purchase, payment may be processed through third-party payment service providers. We may receive limited payment-related information necessary to confirm and process your order.

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our servers.

C. Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referring website or source

  • Website usage and interaction information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Confirm payments and transactions

  • Arrange shipping and delivery

  • Provide customer support

  • Communicate with you about your orders

  • Respond to your questions, requests, or complaints

  • Create and manage customer accounts

  • Improve our website, products, and services

  • Personalise your shopping experience

  • Send order confirmations, shipping updates, and other service-related communications

  • Send promotional offers, product updates, and marketing communications where permitted

  • Detect, prevent, and investigate fraudulent or unauthorised activity

  • Maintain website security

  • Analyse website traffic and customer behaviour

  • Comply with applicable laws and legal obligations

3. Cookies and Tracking Technologies

Saaj Fragrances may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember items in your shopping cart

  • Remember your preferences

  • Keep you logged into your account

  • Understand how visitors use our website

  • Improve website functionality and performance

  • Measure marketing and advertising effectiveness

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website.

4. How We Share Your Information

We value your privacy and do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our business and provide services to you, including:

  • Payment gateway and payment processing providers

  • Shipping and courier partners

  • Website hosting and technology service providers

  • Website analytics and marketing service providers

  • Customer support and communication service providers

  • Professional advisers, where necessary

  • Government authorities, regulators, courts, or law enforcement agencies when required by law

These service providers may only use information as necessary to provide the services for which they have been engaged or as otherwise permitted by applicable law.

5. Payment Security

Payments made through our website may be processed by secure third-party payment gateways.

Saaj Fragrances does not request or ask customers to share sensitive payment information such as card PINs, CVVs, OTPs, or banking passwords through email, phone calls, WhatsApp, or social media.

You should never share your OTP, PIN, password, or other confidential payment credentials with anyone claiming to represent Saaj Fragrances.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from:

  • Unauthorised access

  • Unauthorised disclosure

  • Loss or misuse

  • Alteration

  • Destruction

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected

  • Complete transactions and provide services

  • Maintain business and transaction records

  • Resolve disputes and enforce agreements

  • Comply with applicable legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

If you click on a third-party link, you will be redirected to that third party’s website. Saaj Fragrances is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

9. Marketing Communications

If you have provided your contact information or otherwise consented to receive promotional communications, we may contact you regarding:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Seasonal campaigns

  • Updates about Saaj Fragrances

You may opt out of promotional communications at any time by contacting us at saajfragrances@gmail.com or by using the unsubscribe option included in applicable marketing communications.

Please note that you may still receive essential transactional communications, such as order confirmations, payment notifications, and shipping updates.

10. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to delete such information.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent for certain uses of your information

  • Opt out of promotional communications

  • Raise concerns or complaints regarding the handling of your personal information

To exercise any applicable privacy rights, please contact us using the details provided below.

12. Consent

By using our website and providing your personal information, you consent to the collection and use of your information as described in this Privacy Policy.

Where required by applicable law, we will obtain appropriate consent before collecting or processing certain categories of personal information.

You may withdraw your consent where legally permitted by contacting us. Withdrawal of consent may affect our ability to provide certain services or fulfil particular requests.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Saaj Fragrances
Location: Jodhpur, Rajasthan, India
Phone: +91 93528 35099
Email: saajfragrances@gmail.com
Website: https://saajfragrances.com/

We will make reasonable efforts to respond to your request and address your concerns in accordance with applicable law.

Last Updated: August 10, 2026