Terms & Conditions

Effective Date: August 10, 2026

Welcome to Saaj Fragrances. These Terms & Conditions govern your access to and use of the Saaj Fragrances website and your purchase of products from us.

Website: https://saajfragrances.com/
Business Name: Saaj Fragrances
Location: Jodhpur, Rajasthan, India
Phone: +91 93528 35099
Email: saajfragrances@gmail.com

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

Saaj Fragrances operates an online shopping website offering premium solid perfumes and related fragrance products.

These Terms & Conditions apply to all visitors, users, and customers who access or use our website.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will be effective once they are posted on this page.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website for fraudulent, abusive, or unauthorised activities.

If you are under 18 years of age, you should use this website only with the involvement and supervision of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, fragrances, prices, and other information displayed on our website are accurate.

However:

  • Product colours and appearance may vary slightly depending on your device or screen settings.

  • Fragrance perception can vary from person to person.

  • Product images are for illustrative purposes and may not always represent the exact appearance of the product.

  • Minor variations may occur due to the handcrafted or manufacturing process, where applicable.

We reserve the right to correct errors, update product information, or modify product details without prior notice.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue products without prior notice.

  • Cancel an order if a product becomes unavailable.

  • Correct inventory or availability errors.

If we are unable to fulfil an order after payment has been received, we will contact you and provide an appropriate resolution, which may include a refund of the amount paid for the unavailable product.

5. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to change product prices at any time without prior notice.

Although we make reasonable efforts to ensure pricing information is accurate, errors may occasionally occur. If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide a refund where applicable.

Any applicable shipping charges, taxes, or other charges will be displayed during the checkout process where applicable.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or reject an order in certain circumstances, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Technical errors

  • Any other legitimate business reason

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to the applicable refund terms.

7. Customer Information

You are responsible for providing accurate information when placing an order.

This may include:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping address

  • Other information required to process and deliver your order

Saaj Fragrances will not be responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Payment

We may offer various payment methods through third-party payment service providers.

You agree to provide valid and accurate payment information when completing a purchase.

Saaj Fragrances does not request customers to share:

  • OTPs

  • UPI PINs

  • ATM PINs

  • Card PINs

  • CVVs

  • Banking passwords

Customers should never share such confidential information with anyone claiming to represent Saaj Fragrances.

We reserve the right to cancel or hold an order if a transaction appears suspicious, fraudulent, unauthorised, or otherwise irregular.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated on our website or during checkout.

Delivery timelines may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping or courier partner, delivery may be subject to the courier company’s terms and operational conditions.

For complete information regarding shipping, please refer to our Shipping & Delivery Policy.

10. Cancellation, Returns, and Refunds

Orders may be cancelled, returned, or refunded only in accordance with our applicable Cancellation & Refund Policy.

Because fragrance products are personal-use products, certain products may not be eligible for return or exchange once opened or used, subject to applicable law and our refund policy.

Customers should carefully review the product information before placing an order.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us at saajfragrances@gmail.com or +91 93528 35099 within the applicable period mentioned in our Refund/Cancellation Policy.

11. Fragrance and Product Sensitivity

Saaj Fragrances sells fragrance products intended for personal use.

Individual reactions to fragrance ingredients may vary. Customers should review the product ingredients and usage information before using a product, particularly if they have known allergies or sensitivities.

We recommend performing a patch test where appropriate and discontinuing use if irritation or an adverse reaction occurs.

Saaj Fragrances is not responsible for reactions resulting from misuse, improper application, failure to follow product instructions, or failure to consider known personal sensitivities.

Product-specific warnings and usage instructions, where provided, should always be followed.

12. Intellectual Property

All content available on the Saaj Fragrances website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Product descriptions

  • Graphics

  • Designs

  • Text

  • Videos

  • Website layout

  • Icons

  • Illustrations

  • Marketing materials

is owned by or licensed to Saaj Fragrances and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.

13. User-Generated Content

If you submit reviews, feedback, photographs, comments, testimonials, or other content to Saaj Fragrances, you grant us permission to use, reproduce, display, and publish such content for legitimate business and marketing purposes, subject to applicable law.

You agree that any content you submit:

  • Is your own or you have permission to submit it.

  • Does not violate the rights of another person.

  • Does not contain unlawful, abusive, defamatory, or misleading material.

  • Does not contain malicious software or harmful code.

We reserve the right to remove or refuse to publish user-generated content at our discretion.

14. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable law or regulation.

  • Engage in fraudulent or deceptive activities.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the security or operation of our website.

  • Introduce viruses, malware, or other harmful code.

  • Scrape, copy, or reproduce website content without permission.

  • Impersonate Saaj Fragrances or its employees or representatives.

  • Use our website for any unlawful or unauthorised purpose.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

15. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, analytics services, hosting providers, advertising platforms, and other technology providers.

These third-party services may have their own terms and privacy policies.

Saaj Fragrances is not responsible for the policies, availability, security, or performance of third-party websites or services.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from viruses or other harmful components

  • Compatible with every device or browser

We may temporarily suspend or restrict website access for maintenance, upgrades, security reasons, or other operational requirements.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Saaj Fragrances shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We shall not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, government restrictions, strikes, or other force majeure events.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify and hold harmless Saaj Fragrances, its owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms & Conditions.

  • Your misuse of the website.

  • Your violation of applicable laws.

  • Your violation of the rights of another person.

  • Any information or content you submit to the website.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable courts and legal authorities having jurisdiction in Jodhpur, Rajasthan, India, unless otherwise required by applicable law.

21. Changes to These Terms

Saaj Fragrances reserves the right to update or modify these Terms & Conditions at any time.

Updated Terms & Conditions will be published on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Saaj Fragrances
Location: Jodhpur, Rajasthan, India
Phone: +91 93528 35099
Email: saajfragrances@gmail.com
Website: https://saajfragrances.com/

Last Updated: August 10, 2026